Refund policy
Glo Skin Beauty UK&I Returns Policy
At Glo Skin Beauty UK&I, we are committed to ensuring your satisfaction with our skincare products. If you are a skincare clinic purchasing from us, please review our returns policy below:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt at hello@gloskin.beauty and we will arrange for a replacement or refund. All returns should be received by Glo Skin Beauty UK&I within 30 days of purchase.
Return Process:
- Please contact our customer service team at hello@gloskin.beauty within 7 days of receiving your order to initiate the return process.
- Provide your order number, the reason for the return, and details of the items you wish to return.
- Our customer service team will provide you with a return authorisation and further instructions on how to proceed.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error. We recommend using a trackable shipping service to ensure the safe return of the items.
Refund Processing: Refunds will be processed within 7-10 business days after we receive the returned items and verify their condition. The refund will be issued to the original payment method used for the purchase.
Thank you for choosing Glo Skin Beauty UK&I. If you have any questions or concerns about our returns policy, please feel free to reach out to our customer service team.
Note: This returns policy is subject to change without notice. Please check our website for the most up-to-date information.