The Consultation Scripts Pack

What's inside

Recommending homecare is aftercare. You assessed the skin, you treated it, and you know what it needs between appointments. Every script in the pack follows the same three moves, so you learn the shape once and it works for any finding on any client.

Scripts by skin finding

Seven findings you will see in almost every consultation. Each one covers what you are looking at, what to say while your hands are still on the skin, and how to turn the observation into a written plan.

• Dehydration and a compromised barrier Skin that feels tight after cleansing, looks flat rather than plump, and stings when active products go on. Often mistaken by the client for dryness they should treat with more oil.
• Congestion and breakouts Blocked pores through the T-zone, the odd raised blemish, skin that looks busy rather than clear. The client is often already over-treating it with harsh products bought online.
• Uneven tone and pigmentation Patches of darker tone, a general dullness, marks left behind after old breakouts. The client usually wants glow and does not know that consistency and SPF are what deliver it.
• Fine lines, laxity and ageing skin Softening definition along the jaw, fine lines settling around the eyes and mouth, skin that no longer bounces back. The client wants one product. The answer is a considered routine over months.
• Sensitivity, redness and reactivity Flushing, visible redness, skin that reacts to products and to weather. Often the result of a stripped barrier and too many actives, so the fix is usually to simplify.
• Dullness and rough texture Skin that looks tired, feels rough to the touch, and does not hold makeup well. The client often exfoliates either too little or far too aggressively.
• No daily SPF The finding hiding under every other finding. Without daily SPF, tone work, firming work and texture work are all fighting a losing battle. The easiest prescription to make and the one most often skipped.

The homecare plan template

A printable one-page plan: what you did today and why, what you noticed in plain words, and the morning, evening and weekly steps with the order, the amount and the reason for each. Give the client the top copy and keep one in their record. Writing it down is what turns a recommendation into a prescription.

The review-visit framework

Book the review on the plan itself, at the end of the first appointment, framed as a clinical checkpoint. Four to six weeks suits most homecare plans. The visit runs in five steps, with scripts for each.

1. Photograph Same light, same angle as the first visit.
2. Review adherence What they used and what fell away, without judgement.
3. Assess against the findings Go back to what you noticed last time and name what has moved.
4. Adjust the plan Refresh, introduce the next step, retire what has done its job.
5. Book the next step Set the following checkpoint before the client leaves.