In the Treatment Room

Glycolic, lactic, salicylic, mandelic: choosing the acid for the client in the chair
Four acids, four different jobs, and strength is the last thing to choose between them. Which one suits texture, dullness, congestion or a pigmentation risk, and where each sits in... Read more...
Which peel level, and how you know: reading the consultation
The Glo peel ladder runs Level 1 to 6, with 3 to 6 professional-exclusive. How to read a consultation onto it, where Level 4 forks, the naming overlap to watch,... Read more...
Retinisation without the fallout: how to start a client on retinol
Most retinol failures are pacing failures. The ramp that keeps a client on the product, which of the two Glo formulas suits which concern, what to do for a reactive... Read more...
Pigmentation without the rebound: alpha arbutin, azelaic and the peel decision
Pigmentation is the concern most likely to come back worse. Why the sequence runs actives first and peel second, which brightening route suits which skin, and when Fitzpatrick V to... Read more...
LED, microcurrent and RF: what to layer under and after each device
Device compatibility in one place. What pairs with LED, microcurrent, RF, iontophoresis, microdermabrasion and laser, before and after, and the sequencing rule that applies to all of them. Read more...
The order clients apply things in, and why it costs you the repeat purchase
A client who applies the right products in the wrong order sees no result and does not repurchase. The sequence to write on the card, the morning and evening split,... Read more...
The consultation that sells without selling
Clinic retail is won in the consultation and lost at the till. A five-part structure that converts without a single sales technique, and the four things to leave out of... Read more...
EGF after microneedling: where it sits in the protocol, and why
Microneedling starts a repair cascade. EGF supports the phase that follows it. Where it sits in the post-procedure sequence, which strength belongs in the room and which goes home, and... Read more...
Mineral vs traditional makeup after treatment: what to recommend
Not all makeup is the same on recovering skin. Here is the clinical difference between mineral and conventional formulas, and why it matters for what your clinic recommends post-procedure. Read more...
Post-treatment makeup: the retail category hiding in your treatment room
Most clinics have a skincare shelf. Very few have a post-procedure makeup shelf. Here is why the confidence gap between a client's treatment and the front door is the most... Read more...
SPF after peels and actives: the non-negotiable back-bar sale
Post-treatment SPF is not an upsell. It is a clinical necessity, and the easiest retail conversation in the treatment room. Here is why it belongs in every peel client's bag,... Read more...
Recovery is the new results: building a barrier-repair retail pathway
The shift from aggressive resurfacing to intelligent repair is the most significant change in professional skincare in a decade. Here is what it means for clinic retail, and why EGF... Read more...
Before and after a peel: the protocol that protects results
The outcome of a professional peel is largely determined before and after the treatment, not during it. Here is the pre and post protocol that protects results, and the four... Read more...
The sensitivity epidemic is a retail pathway, not just a skin problem
Between 45 and 55% of UK adults now report reactive skin. The active skincare boom created this. Here is why the sensitivity epidemic is the most underdeveloped retail opportunity in... Read more...